Refund Policy

Refund Policy

Last updated: July 30, 2026

At North Theory, we are committed to providing high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include all original tags and packaging.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

  • Gift cards.

  • Final sale or clearance items.

  • Personalized or custom-made products.

  • Items that have been worn, washed, altered, or damaged after delivery.

Exchanges

If you need a different size or have received the wrong item, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or store credit.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 7 days of delivery and include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review your request and arrange a replacement or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Order Cancellations

Orders may be cancelled only if they have not yet entered production or been shipped.

If your order has already begun processing or production, cancellation may no longer be possible.

Please contact us as soon as possible if you wish to cancel an order.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank.

  4. If you still have not received your refund after several business days, please contact us.

European Union Consumer Rights

If your purchase is subject to applicable consumer protection laws within the European Union, your statutory rights remain unaffected by this policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

North Theory

Email: support@north-theory.com

Website: https://north-theory.com

Please include your order number in all correspondence so we can assist you as quickly as possible.