Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with North Theory. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy before placing your order.

Order Processing

All orders are processed after payment has been successfully received.

• Orders are typically processed within 1–3 business days.

• During new collection launches, holidays, or promotional periods, processing times may be slightly longer.

• Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times may vary depending on your location.

Region	Estimated Delivery
Germany	2–5 business days
European Union	3–8 business days
United Kingdom	4–8 business days
United States & Canada	5–10 business days
Australia & New Zealand	5–12 business days
Rest of the World	7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery destination

• Order size and weight

• Selected shipping method

Any available free shipping promotions will be clearly displayed on our website.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, if available.

Please allow up to 24 hours for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

North Theory is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Lost or Delayed Shipments

If your package is delayed beyond the estimated delivery timeframe, please contact us.

If a shipment is confirmed lost by the shipping carrier, we will work with the carrier to investigate the issue and arrange an appropriate resolution where applicable.

Split Shipments

To provide the fastest delivery possible, items within the same order may occasionally be shipped separately. If this occurs, you will receive tracking information for each shipment.

Damaged Packages

If your package arrives visibly damaged:

• Take clear photos of the packaging and product.

• Contact us within 7 days of delivery.

• Include your order number and photographs to help us resolve the issue promptly.

Shipping Restrictions

We reserve the right to limit or refuse shipping to certain locations where delivery is unavailable or restricted by local regulations or carrier limitations.

Contact Us

If you have any questions about shipping or your order, please contact us:

North Theory

Email: support@north-theory.com

Website: https://north-theory.com

We are happy to assist you with any shipping-related questions.